Shipping policy
Shipping within Japan
| Shipping Company | Yamato Transport |
| Shipping Cost |
All orders JPY750 (free over JPY10,000)
Gifts JPY850 (free over JPY10,000).
Included, ribbon and message card. |
| Shipping Date |
All orders will be shipped 1-5 days from the order date. Please check item page for stock availability - if an order is placed on an item that is not in stock, we will ship the total order once it is. |
| Specified Shipping Date |
Not available. Please contact the shipping company directly with your tracking number if you would like to request a specific date. |
| Note |
In case you are not present at the time of delivery, please retrieve your package from the shipping company within 7 days. If your package is returned to THE MATCHA TOKYO, we will cancel your order but shipping costs will not be refunded. |
| Paperless | We do not include a paper invoice in the package. Please help us conserve paper by checking your confirmation email. |
International Shipping
There are some regions where delivery is unavailable. Please contact us through our inquiry form to check if shipping is possible.
| Shipping Company | FEDEX / JAPAN POST |
| Shipping Cost |
Shipping charges 【Standard shipping】 Asia (Philippines, Singapore, South Korea, Taiwan, Thailand, Bahrain, Indonesia) Other areas 【Shipping with signature】 Asia (Philippines, Singapore, South Korea, Taiwan, Thailand, Bahrain, Indonesia) Other areas |
| Note |
Please note that all bill duties, taxes and fees due to customs will be billed to the recipient. We cannot take responsibility for the package once it is handed over to the shipping company. Thank you for your understanding. |