Shipping policy

Shipping within Japan

Shipping Company Yamato Transport
Shipping Cost

All orders 750 yen (free over 10,000yen)

Gifts 850yen (free over 10,000yen). 


Included, ribbon and message card. 

Shipping Date

All orders will be shipped 1-5 days from the order date. Please check item page for stock availability - if an order is placed on an item that is not in stock, we will ship the total order once it is. 

Specified Shipping Date

Not available. Please contact the shipping company directly with your tracking number if you would like to request a specific date. 


In case you are not present at the time of delivery, please retrieve your package from the shipping company within 7 days. If your package is returned to THE MATCHA TOKYO, we will cancel your order but shipping costs will not be refunded. 

Paperless We do not include a paper invoice in the package. Please help us conserve paper by checking your confirmation email.

International Shipping

There are some regions where delivery is unavailable. Please contact us through our inquiry form to check if shipping is possible. 

Shipping Company FEDEX / JAPAN POST
Shipping Cost

3000yen / 1address


We cannot take responsibility for the package once it is handed over to the shipping company. Thank you for your understanding.