Shipping policy
Shipping within Japan
| Shipping Company | Yamato Transport |
| Shipping Cost |
All orders 750 yen (free over 10,000yen)
Gifts 850yen (free over 10,000yen).
Included, ribbon and message card. |
| Shipping Date |
All orders will be shipped 1-5 days from the order date. Please check item page for stock availability - if an order is placed on an item that is not in stock, we will ship the total order once it is. |
| Specified Shipping Date |
Not available. Please contact the shipping company directly with your tracking number if you would like to request a specific date. |
| Note |
In case you are not present at the time of delivery, please retrieve your package from the shipping company within 7 days. If your package is returned to THE MATCHA TOKYO, we will cancel your order but shipping costs will not be refunded. |
| Paperless | We do not include a paper invoice in the package. Please help us conserve paper by checking your confirmation email. |
International Shipping
There are some regions where delivery is unavailable. Please contact us through our inquiry form to check if shipping is possible.
| Shipping Company | FEDEX / JAPAN POST |
| Shipping Cost |
3000yen / 1address |
| Note |
We cannot take responsibility for the package once it is handed over to the shipping company. Thank you for your understanding. |